FAQ

We ship to APO/FPO military addresses around the world using USPS.

  • Delivery can take up to 2-6 weeks.
  • Packages will not be trackable.

Item restrictions

Due to size limitations, safety, and carrier restrictions, some items are not eligible for APO/FPO shipping. For example:

  • Monitors 19″ and larger
  • DVDs
  • Items containing lithium batteries
  • Large or hazardous items
  • Items shipped by a Marketplace seller
  • And other items

Shipping issues

If an item is damaged in shipping or you do not receive your package after 6 weeks, please contact us as soon as possible. One of our agents will help you through the refund or replacement process.

We ship to Internationally the world using USPS as selected during checkout.

  • Delivery can take up to 2-6 weeks.
  • Packages will not be trackable.

Shipping issues

If an item is damaged in shipping or you do not receive your package after 6 weeks, please contact us as soon as possible. One of our agents will help you through the refund or replacement process.

Standard Return Policy

Return for refund within: 30 days

  • An RMA number must be obtained for all returns by emailing rma@accomtec.com.
  • Unopened items that remain in “Brand New” condition will receive a full refund.
  • A Restocking Fee will be applied based on the condition of any return that is found not to be defective.

Return for replacement within: 30 days

  • An RMA number must be obtained for all returns by emailing rma@accomtec.com.
  • accomtec will test the return and processed per the guidelines below.

This is our Standard Return Policy. Items covered by this policy (those products for which empowerSMB states “This item may be returned for a replacement or refund within 30 days only”) must be returned to empowerSMB within 30 days of the invoice date for this policy to apply.

EmpowerSMB.com does NOT charge restocking fees for returns of defective products. If you have received the wrong product or it doesn’t match what was shown on our site or we have made some other shipping error, there will be NO restocking fee and NO charge for a return label, provided the item is within its return policy period.

You return You receive
  • Defective items (no fault of customer)
  • Unopened items returned in the original condition as shipped
  • Wrong item shipped or item does not match what was shown on the EmpowerSMB.com website
100% of the item’s purchase price AND free shipping label

Partial refunds

You may receive a partial refund to the original form of payment* for the items listed below.

You return You receive
  • Non-defective items that are returned opened and within the item’s return policy period
  • Non-defective special orders or custom-built items within the return policy period
85% of the item’s purchase price
You return You receive
  • Non-defective items that are returned unopened and beyond the return policy period
85% of the item’s purchase price
Returns received in any of the following conditions may be rejected or may receive a partial refund.

  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to EmpowerSMB.com error
  • Physical user damage
Up to 50% of the item’s purchase price

Rejected items will be returned to the customer

Opened, non-defective notebook and desktop PCs, tablets and TVs in original condition and within the return policy window 75% of the item’s purchase price
Opened physical software, DVDs, games with plastic wrap removed and ALL downloadable software not due to EmpowerSMB.com error 0% of the item’s purchase price (non-refundable)

91J AUBURN ST Unit 1119
Portland ME 04103-2103
(207) 571-8118
email:  servicedesk@accomtec.com
Open a service ticket @ itservicedesk.us

You can edit your order in the “My Account” section or contact us at sales@empowersmb.com and we would be happy to help.

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