Returns & Exchanges Policy

Returns & Exchanges Policy

Our Promise

We promise to be your trusted partner for technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Standard Return Policy

Return for refund within: 30 days

  • An RMA number must be obtained for all returns by emailing
  • Unopened items that remain in “Brand New” condition will receive a full refund.
  • A Restocking Fee will be applied based on the condition of any return that is found not to be defective.

Return for replacement within: 30 days

  • An RMA number must be obtained for all returns by emailing
  • accomtec will test the return and processed per the guidelines below.

This is our Standard Return Policy. Items covered by this policy (those products for which empowerSMB states “This item may be returned for a replacement or refund within 30 days only”) must be returned to empowerSMB within 30 days of the invoice date for this policy to apply.

Please review the special notes specific for your product:

Desktop PC, Notebooks, or Tablet PCs:

  • A defective Desktop PC, Notebook, or Tablet PC that is returned for a replacement may be repaired or replaced at empowerSMB’s sole discretion, unless otherwise required by law. While we strive to adhere to our own standard RMA processing times, we cannot guarantee that these times will be met, especially in situations where the item must be sent to the manufacturer for repair. If you have a question regarding returning a Desktop PC, Notebook, or Tablet PC, please contact our Customer Service Department.
  • Some computer systems will require pre-authorization from the manufacturer technical support in order for an RMA to empowerSMB to be authorized.
  • For computers that have had an additional operating system(s) installed, we will provide you a replacement or refund as noted in the above policy as long as the original operating system is not corrupted or removed.

Monitor Dead Pixels:

  • Monitors with 8 dead pixels or more can be returned for a replacement within 30 days from the purchase date.

Point of Sale Products:

  • Some items are non-returnable, including software, custom labels and opened supplies (including without limitation labels, ribbons, receipt paper, receipt ribbons, print heads, card stock, RFID tags).
  • Special order products are not eligible for return
  • Any product that is returned with markings or writing made by customer on the original box is not eligible for return.

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